kensomuse

Recently I had to deal with a social media outrage where one of my customers took to Facebook to share his dissatisfaction of my company’s product and services. To put it simply, there was a mismatch of expectations in the durability of the product which was purchased quite a while ago & …

At an automotive event recently, a senior journalist confided in me that he has lots of admiration for Volkswagen vehicles and as one who has tested & reviewed numerous models, a VW never fails to put a smile on his face. As we all knew the DSG along with a …

It goes without saying that the purchase of a vehicle is one of the heaviest investments one can make in life, more so in Malaysia and Singapore where car prices are significantly higher than other parts of the world so many of us take extra care in maintaining it properly. …

I’m feeling a little nostalgic. I have with me the Golf Mk7.5 which was introduced to Malaysian shores on April this year. I have to admit that when I first saw it being unveiled, I wasn’t that impressed. Too many lines that makes the front look a tad too fussy …

Overcharging customers Refusal to use meters Refusal to take passengers to certain destinations Illegally modifying their meters Taking long detours Sounds familiar? We’ve seen it all in the Malaysian taxi industry. Yet, the recent encounter I had isn’t Malaysia; it’s Thailand. I’ve been to Bangkok numerous time but I think …

Game changer World class Better than others Yes, we’ve heard it all before. From the launch of the Waja to newer iterations such as the Preve, Suprima S and the Iriz, there has been many bold claims by Proton that THIS model shall be THAT model that conquer the market …

The Volkswagen Marketplace has gone live and with much anticipation, I was keen to know more about the mechanics of this program. At the time of this article, there is still no official press release from Volkswagen Passenger Cars Malaysia (VPCM) so what I share here is purely what we …